E-service security: taking proactive measures to guide against theft, case study of developing countries

The rapid diffusion of internet couple with the digitalization of most economies in the world today which have given rise to e-Government services adoption to promote good governance capability and accountability of public organisations. There are still concerns about e-Service security in developing countries as consumers and online users have become the victims of co-ordinated cybercrimes despite the fact that e-Government services are helping to boost government revenue through very fast transactions, reduce corruption through the use of modern technology and transparent operations. It is imperative to state that the security issues in the E-Service domain have been gaining more attention over past two decades. This paper discusses the general overview through the use of on-going online survey and literature review of related works in e-Service security as existing approach to combat the issues still has many setbacks. The findings show a deep understanding of what proactive measures need to be taken against e-Service theft in developing countries. A model also emerged that capture the e-Service technology security issues in developing countries and the proactive measures to reduce and eradicate these threats.